1. Purpose
This Acceptable Use Policy ("AUP") defines prohibited activities and conduct when using Arch Agent (the "Service"). Violations may result in account suspension or termination without refund.
By using the Service, you agree to comply with this AUP.
2. Prohibited Activities
2.1 Illegal Activities
You may not use the Service to:
- Violate any local, state, national, or international law or regulation
- Engage in fraud, theft, money laundering, or other financial crimes
- Distribute or link to illegal content
- Violate export control or sanctions laws
2.2 Intellectual Property Violations
You may not:
- Upload content that infringes copyrights, trademarks, patents, or trade secrets
- Distribute pirated software or unauthorized copies of proprietary code
- Violate open source licenses
- Claim ownership of others' work
- Remove or alter copyright notices or attributions
2.3 Security Violations
You may not:
- Attempt to gain unauthorized access to the Service, user accounts, or systems
- Upload or distribute viruses, malware, or malicious code
- Interfere with or disrupt the Service's operation or availability
- Launch denial-of-service attacks
- Scrape or crawl the Service beyond API limits
2.4 Abusive Behavior
You may not:
- Harass, threaten, intimidate, or abuse other users or staff
- Upload defamatory, obscene, or offensive content
- Create fake accounts or impersonate others
- Manipulate ratings, reviews, or download counts
- Send unsolicited messages, spam, or advertisements
2.5 Commercial Violations
You may not:
- Resell or sublicense the Service without authorization
- Use the Service to compete with us or create a substitute service
- Share accounts among multiple users (except team plans)
- Bypass payment or billing systems
2.6 Resource Abuse
You may not:
- Use the Service for cryptocurrency mining
- Run compute-intensive tasks unrelated to context file management
- Exceed API rate limits or quotas
- Use the Service as a general-purpose hosting or CDN service
3. Enforcement
We may monitor the Service for AUP violations. Upon detecting violations, we may issue warnings, remove content, restrict or suspend your account, permanently terminate your account, or pursue legal action.
Violations may result in immediate termination without refund.
3.4 Appeals
If you believe your account was suspended in error, you may email legal@arch-agent.ai within 30 days. We will review and respond within 15 business days. Our decision is final.
4. Reporting Violations
- Abuse Reports: abuse@arch-agent.ai
- Security Vulnerabilities: security@arch-agent.ai
- Copyright Infringement (DMCA): dmca@arch-agent.ai
- Harassment or Threats: abuse@arch-agent.ai
5. User Responsibilities
You are responsible for:
- Ensuring your use complies with this AUP and all applicable laws
- All content uploaded, published, or shared through your account
- Protecting your credentials and preventing unauthorized access
- Monitoring your account for unauthorized activity
- Staying informed of changes to this AUP
6. Changes to This Policy
We may update this AUP at any time. Material changes will be communicated with 30 days' advance notice. Non-material changes take effect immediately. Continued use after changes constitutes acceptance.
7. Contact Information
General AUP Inquiries: legal@arch-agent.ai
Abuse Reports: abuse@arch-agent.ai
Security Issues: security@arch-agent.ai
Your use of Arch Agent must comply with this Acceptable Use Policy, our Terms of Service, and all applicable laws.